EA888 Privacy Policy — Personal Data Protection Transparent Malaysian Members

EA888 collects personal information from you through various channels as you interact with our platform. This collection is necessary to enable us to provide a safe, efficient, and responsible service to all members in Malaysia.

Information you provide directly:

• Your username and password upon registering an EA888 account.
• An active Malaysian phone number for OTP verification.
• Date of birth to verify compliance with the minimum age requirement of 18 years.
• Payment method details you use — including eWallet account numbers for Touch 'n Go, GrabPay, Boost, ShopeePay, or DuitNow — however, EA888 does not store your full credit or debit card number.
• Information you share with the EA888 support team during an assistance session.

Information collected automatically:

• IP address and network data when you access EA888.
• Device type, model, operating system, and browser version in use.
• A complete record of all Sports Betting, Live Casino sessions, slots, and e-sports activity you carry out on EA888.
• Activity log data including login times, logout times, and in-platform actions.
• Information on the cookies and tracking technologies used to enhance your user experience.

EA888 uses the personal information collected for legitimate and specific purposes. We will not use your data beyond the scope outlined below without obtaining your consent first.

EA888 uses your data for the following purposes:

• Account Management: Creating, verifying, maintaining, and managing your EA888 account — including secure login and identity verification processes.
• Transaction Processing: Processing your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, and other local Malaysian payment methods available.
• Service Provision: Enables you to access and enjoy all EA888 services, including Sports Betting on the Malaysia Super League and EPL, Live Casino, slots, MLBB e-sports, and BWF badminton.
• Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, system abuse, or unauthorised access to your EA888 account.
• Service Communications: Sending important notifications relating to your account, transactions, current promotions, and EA888 platform updates.
• Platform Improvements: Analysing usage patterns to improve the performance, design, and features of the EA888 platform, delivering a better experience for all members.
• Legal Compliance: To comply with any applicable legal, regulatory, or court order requirements in Malaysia.
• Customer Support: Providing accurate and effective assistance when you contact the EA888 support team in Bahasa Melayu.

EA888 will not use your data for third-party marketing purposes without your explicit consent. You may opt out of marketing communications from EA888 at any time by contacting our support team.

EA888 applies appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure is designed to keep your data safe at all times.

EA888's technical security measures include:

• 256-bit SSL encryption for all data communications between your device and EA888 servers.
• Two-factor authentication (2FA) is available for all EA888 member accounts.
• Round-the-clock server security monitoring, 24 hours a day, by the EA888 technical team.
• An automated intrusion detection system that triggers an immediate alert whenever suspicious activity is detected.
• Regular, secure data backups to ensure continuity of service.
• Strict access controls — only authorised personnel may access members' personal data, and only within the scope of their specific duties.

Data retention period: EA888 retains your personal data for the duration of your active membership and for any period required by law following account closure. Data that is no longer needed will be securely deleted or anonymised in accordance with established procedures.

While EA888 takes all reasonable precautions, no security system is entirely infallible. You are also responsible for keeping your EA888 account password secure and not sharing your login credentials with anyone.

EA888 firmly upholds the principle that your personal data will not be shared, sold, or transferred to third parties without a legitimate and clearly defined reason. The following are situations in which EA888 may share your data with other parties:

• Payment Service Providers: To process your deposit and withdrawal transactions, EA888 is required to share the necessary information with the payment processors handling Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, and local Malaysian banks. These providers are bound by their own privacy policies and are obligated to protect your data.
• Game Providers: Live casino and slot game providers such as Evolution Gaming and Pragmatic Play receive the session data needed to run the games. This data is limited to technical information and does not include your full personal details.
• Legal Requirements: EA888 may be required to disclose certain information to Malaysian authorities or regulatory bodies where mandated by law, court order, or legal proceedings.
• Fraud Prevention: In cases involving suspected fraudulent activity or financial crime, EA888 may share relevant information with the appropriate authorities for investigation purposes.

EA888 will not share your data with third-party advertisers, market research firms, or any other commercial entity for purposes not directly related to the delivery of EA888's services to you.

In the event of any change in ownership or merger involving EA888, members will be notified in advance and your privacy rights will be upheld in accordance with this Privacy Policy, or one that is equivalent or stronger.

The EA888 website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and keep the platform running smoothly. Below are the types of cookies used by EA888:

• Essential Cookies: Required for the core functionality of the EA888 platform — including login authentication and session security. These cookies cannot be disabled as they are essential to your account security.
• Performance & Analytics Cookies: Helps EA888 understand how members interact with the platform — such as the most frequently visited pages, time spent in each section, and any technical errors encountered. This information is used to continuously improve the platform.
• Functional Cookies: Saves your preferences — such as your selected language (Bahasa Melayu), display layout, and other settings — so you don't have to reconfigure them every time you visit EA888.
• Marketing Cookies: Used to show you relevant EA888 promotions. You can opt out of marketing cookies without affecting your access to EA888's core services.

You can manage your cookie settings through your browser at any time. Please note, however, that disabling essential cookies may affect the security features and performance of the EA888 platform. For guidance on managing cookies in your browser, feel free to contact the EA888 support team.

As an EA888 member using the platform in Malaysia, you have the following rights regarding your personal data. EA888 is committed to making it straightforward for you to exercise these rights, quickly and without unnecessary hassle:

• Right of Access: You have the right to obtain a copy of the personal data EA888 holds about you. Requests can be submitted by email to support@ea888.cash and will be processed within 14 business days.
• Right to Rectification: If any personal data EA888 holds about you is inaccurate or outdated, you have the right to request an immediate correction. You may also update certain details directly through your EA888 account settings.
• Right to Erasure: Under certain circumstances, you may request that EA888 delete your personal data. Please note that deletion may not be complete where there is a legal or contractual obligation to retain the data.
• Right to Restrict Processing: You may request that EA888 restrict how we process your data in certain circumstances — for example, while you are disputing the accuracy of your data or awaiting the outcome of a complaint investigation.
• Right to Object: You have the right to object to the use of your data for direct marketing purposes at any time. Your request will be actioned immediately and you will not receive any further marketing communications.
• Data Portability Rights: You may request a machine-readable copy of your personal data for the purpose of transferring it to another platform should you choose to close your EA888 account.

To exercise any of the rights above, contact the EA888 support team via live chat or email at support@ea888.cash. We will respond within three (3) business days and resolve your request within the timeframe stipulated for each request type.

EA888 takes its responsibility to protect children and minors seriously. The EA888 platform strictly not designed for and does not permit use by individuals under the age of 18.

EA888 will not knowingly collect, store, or process any personal data from underage individuals. Should EA888 discover that personal data belonging to a child or minor has been collected without appropriate consent, we will take immediate steps to:

• Immediate account closure.
• Permanently delete all relevant personal data from our systems.
• Reporting the incident to the relevant authorities in Malaysia if required.

If you are aware of or suspect that someone under the age of 18 has registered for or is using the EA888 platform, please notify us immediately at support@ea888.cash. We greatly appreciate the community's cooperation in keeping EA888 safe and inaccessible to minors.

EA888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, updated legal requirements, or platform improvements. We are committed to informing you of any significant changes.

When changes are made:

• The "Effective Date" at the top of this document will be updated accordingly.
• For significant changes, EA888 will notify members via in-platform notifications, email, or SMS.
• For minor changes or editorial amendments that do not alter the meaning, EA888 may update the document without a separate notification.

We encourage you to review this Privacy Policy periodically to stay informed about how EA888 protects your information. Continued use of the EA888 platform after any changes take effect will be considered acceptance of the updated Privacy Policy.

If you disagree with any changes to the Privacy Policy, you have the right to close your EA888 account and request deletion of your data by contacting our support team.

If you have any questions, concerns, or complaints regarding EA888's Privacy Policy or how we handle your personal data, our privacy team is ready to assist you.

EA888 is committed to addressing all privacy enquiries seriously and in a timely manner. We understand how important our members' trust is when it comes to how we handle their data — and that trust is something we do not take lightly.

This Privacy Policy forms part of the overall agreement between you and EA888. For a complete understanding of your rights and responsibilities, please also read the EA888 Terms & Conditions and the page EA888 Responsible Gaming.